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Shipping & Ordering Home > Shipping & Ordering 

Q How do I place my orders?
1. By FAX during and after business hours. Our business hours are Monday to Friday, 9:00am to 5:00pm Pacific Standard Time. Please leave a detailed message, item name, and quantities needed. We will respond to your fax at the first available opportunity.

2. Call us at our Office number. Our regional sales representative in Vancouver will be standing by to help you. Our business hours are Monday to Friday, 9:00am to 5:00pm Pacific Standard Time.

3. Email us at sales@bubbletea.biz provide us with the necessary information (product type, quantities required, etc.) and the most convenient way to reach you by. Our speedy sales team will return your message by phone or email per your instructions.

Q Is there a minimum order?
BubbleTea.BIZ has NO minimal ordering. After receiving your order(s), our sales department may contact you by Email or by phone to confirm your order(s) before they get picked, packaged and shipped.

Q Refund Policy
At BubbleTea.BIZ, we want to be your number one supplier. If for any reason you are not satisfied with our products or service contact us. We hope you will bring the issues to our attention.

Issues regarding Products or service, please Email us at service@bubbletea.biz. Our staff will deal with all matters promptly to ensure our customers full satisfaction.

Information regarding product returns is to be Emailed to sales@bubbletea.biz or by telephone.

BubbleTea.BIZ will answer every Email or reach you by phone after finding out about the product in question. You will be given a return "Authorization Number" for returned products. Please note that unauthorized returns without an "Authorization Number" is a refused item and will not be accepted for refund.

BubbleTea.BIZ reserves the rights to refuse returns that are not sent back within one week of authorization. Keep in mind that some merchandise is easily damaged or are perishable goods and should be kept at an appropriate temperature.

Please package all "Returning Products" into their original packages or boxes. Have the package clearly marked "returning products" and shipped back to our corporate office prepaid by you.

Upon receipt of the returned merchandise, BubbleTea.BIZ will credit your Credit Card or refund you either by Cheque or Credit Voucher.

There will be a 25% charge for all Bubble Tea supplies returning. This cost includes the restocking charge and shipping charges for the product in question.

Q Payment Methods
We accept:
  1. Money Orders
  2. Cheque
  3. MasterCard
  4. Visa Card

Q Paying by Cheques or money Orders
Orders are processed and shipped out upon receipt of your payment. Personal Cheques need clearance and it usually takes about 4-6 business days. BubbleTea.BIZ will send your order after receiving confirmation clearance. Please make out your Money Order or Cheque to "BUBBLE TEA" and send it to our administration headquarters based in Canada:

Bubble Tea Distributors
P.O. # 4106
349 West Georgia St.
Vancouver, B.C.
V6B 3Z6
Canada

To avoid shipment delays, payment in full must be received before orders are processed and shipped. Always use t he correct Postal Code for Canada, ZIP Code for the U.S.A. or the destination country you are mailing to.

Q International Orders
These are special requested orders that are shipped outside the U.S. such as Canada, Singapore, and Australia etc. Please drop us an Email. We can assist you on up-to-date quotes and shipping charges if unsure. Our sales team will return your email within one or two business days to confirm orders and actions taken.

Q The time between shipping and receiving
Orders are usually processed and shipped 24 to 48 hours after they are received. Orders within the U.S. are shipped and delivered by the " American Postal System or FedEx Ground". Shipping time ranges between 2-3 business days (Express) and 5 -7 business days (Standard) within U.S. Products heading to International destinations are shipped using either UPS or FedEx Ground. Their shipping time ranges between 2-7 business days depending on the radial distance. If you have a preferred carrier, please contact our sales dept. to make other arrangements.

BubbleTea.BIZ is not responsible for packages arriving late by UPS and FedEx Ground caused by any natural disaster on a local, national or International level. Such examples are floods, earthquakes, spills, flat tires, and union strikes etc. Due to shipping restrictions, not all products that are available can be delivered to overseas or international destinations. Large and heavy items are the most notable exceptions. Contact us by Email and we can clear all matters regarding shipping destinations if unsure.

Q Track down your orders
Have your tracking number, order # or P.O. # when tracking down your order. Due to the high volume of products leaving our shipping department BubbleTea.BIZ cannot notify everyone regarding his or her order. Please Email our shipping department at info@bubbletea.biz and we will send you your notification messages on your product's whereabouts.

Q Shipping charges
For more information, email all enquiries to sales@bubbletea.biz or contact us at our office phone number regarding prices and services. We will quote you an updated shipping charge for your approval and confirmation.

Q Privacy and Security
We do not sell or share your Email or mail information with any parties. In addition, we do not Tele-Market or share or sell your information to Telemarketers. At BubbleTea.BIZ we have strict policies safe-guarding our customer's privacy and security. All customer information is strictly private and confidential. We do not share, sell, or trade customer information.

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